Refund & Returns

🛡️ Refund & Returns Policy

Your Satisfaction is Our Priority | 30-Day Money-Back Guarantee

✅ Our Promise to You

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free 30-day return policy with a full refund guarantee.

📦 Return Eligibility

You can return your item within 30 days of receiving your order if:

  • ✓ The product is unused and in its original condition
  • ✓ All original packaging, accessories, and documentation are included
  • ✓ The product has not been damaged or modified
  • ✓ You have proof of purchase (order number or receipt)

🔄 How to Return an Item

Step 1: Contact Us

Email us at annyfan2013@hotmail.com with your order number and reason for return.

Step 2: Get Authorization

We'll send you a Return Authorization (RA) number and return shipping instructions within 24 hours.

Step 3: Ship It Back

Pack the item securely with the RA number and ship it to the address provided.

Step 4: Get Your Refund

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

💰 Refund Information

Refund Method: Refunds will be issued to your original payment method (PayPal, credit card, etc.)

Processing Time: 5-7 business days after we receive your return

Refund Amount: Full product price (original shipping fees are non-refundable unless the item is defective)

Bank Processing: Please allow an additional 3-5 business days for the refund to appear in your account

📮 Return Shipping

Standard Returns: Customer is responsible for return shipping costs

Defective/Wrong Items: We cover all return shipping costs and will send a prepaid label

Recommendation: Use a trackable shipping service and purchase shipping insurance for high-value items

⚠️ Important Notes

  • Returns without a Return Authorization (RA) number may be refused
  • Items must be returned in original, resalable condition
  • Custom or special-order items may not be eligible for return
  • We reserve the right to refuse returns that don't meet our policy requirements

🔧 Defective or Damaged Items

If you receive a defective or damaged item:

  1. Contact us immediately at annyfan2013@hotmail.com
  2. Provide photos of the damage or defect
  3. Include your order number and description of the issue
  4. We'll arrange a free replacement or full refund (including shipping)

🔄 Exchanges

We currently don't offer direct exchanges. If you need a different item, please return your original purchase for a refund and place a new order. This ensures you get your replacement as quickly as possible.

📧 Questions About Returns?

Our customer service team is here to help!

📧 Email: annyfan2013@hotmail.com

Available 24/7 | Average response time: Under 12 hours

Last Updated: February 2026 | This policy applies to all orders placed on keytoolbest.com